FAQs Page

FAQs

Frequently Asked Questions

Have questions? We’ve got answers. Find quick solutions to common inquiries about our services, scheduling, pricing, and what to expect from Prime Clean.

We proudly serve the greater Chicago area and surrounding suburbs. If you're unsure whether your location is within our service range, feel free to reach out and we'll confirm right away.

Not at all! Many of our clients prefer to provide access instructions and return to a clean home. Just let us know your preference—we’re happy to accommodate either way.

Nope! We bring all the tools, supplies, and products needed to complete your cleaning. If you have a specific product you'd like us to use, just let us know in advance.

We use high-quality, eco-friendly products that are safe for children and pets. If you have specific sensitivities or requests, we're happy to customize the product list for your home.

It depends on the size and condition of the space. On average, standard cleanings take 2–4 hours, while deep or move-in/move-out cleanings may take longer. We'll provide a time estimate when you book.

You can book online through our website, give us a call, or request a quote. We offer flexible scheduling to fit your routine.

We understand that things come up! Please provide at least 24 hours' notice for cancellations or reschedules to avoid a fee. You can manage your appointments via phone or email.

Appointments canceled within 24 hours of the scheduled service may be subject to a cancellation fee. We do our best to be flexible and fair.

Yes! We offer deep cleaning, move-in/move-out, post-construction, and Airbnb turnover services. You can also add extras like interior fridge/oven cleaning or patio cleaning.

Absolutely. Just let us know which spaces you'd like us to clean—or skip—and we’ll tailor your service accordingly.

Yes, we are fully bonded and insured. This ensures protection for both our team and your property, giving you complete peace of mind during every cleaning visit.
Yes. We take safety seriously and have secure systems in place to manage entry details confidentially.
Commercial pricing is customized based on square footage, frequency, condition of the space, and your specific needs. Contact us for a tailored quote.
Tipping is never expected but always appreciated! You're welcome to tip in cash or add it to your payment online if you'd like.
We accept cash, all major credit cards, and checks. You can pay securely online or at the time of service—whichever is most convenient for you.
Definitely. We offer weekly, bi-weekly, and monthly recurring plans with preferred scheduling and discounted rates.
Your satisfaction is our priority. If anything was missed, we’ll gladly return and make it right—at no extra charge.

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Summer Cleaning Special

10% OFF

Your First Cleaning Session

Sit back, relax and let us do all the hard work this Season!

New customers can enjoy a 10% off their first cleaning bookings.